Returns & Exchanges
Return & Exchange Policy for StudioMoral.com
At StudioMoral.com, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a straightforward Return & Exchange Policy outlined below:
Eligibility for Returns & Exchanges:
1.1 Damaged or Defective Products: If you receive a damaged or defective product, please contact our Customer Support Team within [number of days, e.g., 7 days] from the date of delivery. We will arrange for the return of the damaged or defective item and provide a replacement or issue a refund, as per your preference.
1.2 Incorrect Items Received: If you receive an item different from what you ordered, kindly get in touch with our Customer Support Team within [number of days, e.g., 7 days] of delivery. We will arrange for the return of the incorrect item and promptly ship the correct item to you.
1.3 Change of Mind/Unsatisfactory Products: For non-defective and non-damaged items, if you change your mind or are unsatisfied with the purchase, you may return the product within [number of days, e.g., 14 days] from the date of delivery. The item must be unused, in its original condition, and in its original packaging. Please note that return shipping costs for change of mind/exchange requests will be the responsibility of the customer.
Process for Returns & Exchanges:
2.1 Contact Customer Support: To initiate a return or exchange, please contact our Customer Support Team via [insert contact details] within the applicable time frame mentioned in section 1. Provide your order number, a description of the issue, and relevant images if the item is damaged or defective.
2.2 Return Authorization: Once your return or exchange request is approved, we will provide you with a return authorization and instructions on how to return the item.
2.3 Packaging and Shipping: For returning items, please ensure that the product is securely packed in its original packaging or a similar protective packaging to avoid damage during transit. Use a reputable shipping service with tracking to send the item back to us.
Refunds and Exchanges:
3.1 Refunds: Upon receiving and inspecting the returned item, we will process your refund within [number of days, e.g., 7 days]. Refunds will be issued to the original payment method used during the purchase. Please note that it may take some time for the refund to reflect in your account, depending on your payment provider.
3.2 Exchanges: For approved exchanges, we will ship the replacement item to you promptly after receiving and verifying the returned product.
Certain items are not eligible for returns or exchanges, including but not limited to:
- Products marked as non-returnable or final sale on our website.
- Personalized or custom-made items.
- Items that have been used, damaged, or altered after delivery.
If you have any questions or need assistance with the Return & Exchange process, please contact our Customer Support Team via [insert contact details].
Please note that this Return & Exchange Policy is subject to change. The most current version will be available on our website, and any updates will be effective from the date of posting.